Global Framework Reporting  GRI, UNGC and SDG Content Index

At C&A we strive to report transparently against three major global sustainability frameworksthe United Nations Global Compact (UNGC), the Global Reporting Initiative’s (GRI) and the UN Sustainable Development Goals (SDGs). The following table details where within this report the various framework elements are discussed.

A link to our UNGC Communication on Progress can be found here.

Disclosure

 

Location                                

 

UN Global Compact Principles  

 

SDG              

  

Comments

Universal Standards: GRI 102 General Disclosures

 

Organisational Profile

 

102-1
Name of the organisation

About C&A

 

 

 

 

102-2
Activities, brands, products, and services

About C&A
Our retail markets

 

 

 

 

102-3
Location of headquarters

About C&A

 

 

 

 

102-4
Location of operations

About C&A

 

 

 

 

102-5
Ownership and legal form

About C&A

 

 

 

 

102-6
Markets served

About C&A

 

 

 

 

102-6
Markets served

 

About C&A

 

 

 

 

102-7
Scale of the organisation

 

About C&A

 

 

 

 

102-8
Information on employees and other workers

 

About C&A
Listening to employees
Equality and diversity

 

Principle 6

 

SDG 5

 

 

102-9
Supply chain

 

Sustainable supply
Supply list

 

 

 

 

102-10
Significant changes to the organisation and its supply chain

 

How we report

 

 

 

 

102-11
Precautionary Principle or approach

 

How we report

 

Principle 7

 

 

 

102-12
External initiatives

 

Leadership letter
Stakeholder engagement
Global frameworks

 

 

 

 

102-13
Membership of associations

 

Stakeholder engagement

 

 

 

 

Strategy

 

102-14
Statement from senior decision-maker

 

Leadership letter

 

 

 

 

102-15
Key impacts, risks, and opportunities

 

Leadership letter
Our strategy
Global frameworks

 

 

 

 

Ethics and integrity

 

102-16
Values, principles, standards, and norms of behaviour

 

Our values
Equality and diversity
Sustainable supply
Safe and fair labour
Sustainable lives

 

Principle 1
Principle 2
Principle 3
Principle 4
Principle 5
Principle 6

 

SDG 5
SDG 8
SDG 12
SDG 13

 

 

Governance

 

102-18
Governance structure

Governing sustainability

 

 

 

 

Stakeholder engagement

 

102-40
List of stakeholder groups

Stakeholder engagement
External review

 

 

 

 

102-41
Collective bargaining agreements

 

Equality and diversity
Safe and fair labour

 

Principle 3

 

SDG 8

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

102-42
Identifying and selecting stakeholders

 

Stakeholder engagement

 

 

 

 

102-43
Approach to stakeholder engagement

Stakeholder engagement

 

 

 

 

102-44
Key topics and concerns raised

 

 

Stakeholder engagement

 

 

 

Reporting practice

 

102-45
Entities included in the consolidated financial statements

 

How we report

 

 

 

C&A does not disclose financial statements on a global level. We publish financial statements where national regulations require this.

 

102-46
Defining report content and topic Boundaries

 

How we report

 

 

 

 

102-47
List of material topics

 

How we report

 

 

 

Material topics that drive C&A's sustainability reputation (by type):
- Product - affordable, fashionable, comfortable, easy to wash, high quality, durable
- Social - treats workers fairly, fair trade, no child labour, respects diversity, employees, communities
- Environmental - sources materials responsibly, organic, minimal chemicals, minimises pollution, avoids water pollution, minimises climate change, renewable energy, minimises climate change, recycled materials, no animal skins
- Economy and transparency - jobs, locally sourced, open and honest

 

102-48
Restatements of information

 

How we report

 

 

 

 

102-49
Changes in reporting

 

How we report

 

 

 

Global data is provided, unless stated otherwise.

 


102-50
Reporting period

 

How we report

 

 

 

 

102-51
Date of most recent report

 

How we report

 

 

 

 

102-52
Reporting cycle

 

How we report

 

 

 

 

102-53
Contact point for questions regarding the report

 

Contact us

 

 

 

 

102-54
Claims of reporting in accordance with the GRI Standards

 

How we report

 

 

 

 

102-55
GRI content index

 

This document

 

 

 

 

102-56
External assurance

 

How we report
External review

 

 

 

This report is not externally assured, but independently reviewed by Sally Uren, Forum for the Future.

 

Universal Standards: Management Approach

 

General requirements for reporting the management approach

 

103-1
Explanation of the material topic and its Boundary

 

How we report

 

 

 

 

Topic-specific Standards: Environmental

 

Material Topic: Anti-Corruption

 

103-2
The management approach and its components

Our values
Sustainable supply
Equality and diversity

 

Principle 10

 

 

 

205-1
Operations assessed for risks related to corruption

 

Sustainable Supply

 

 

 

We are working on a risk management and reporting system that will ensure violations of the Employee Code of Ethics or the Supplier Code of Conduct are reported in the future. Operations have not been formally assessed, but no significant risks related to corruption have been identified.

 

205-2
Communication and training about anti-corruption policies and procedures

 

Sustainable Supply

 

 

 

 

205-3
Confirmed incidents of corruption and actions taken

 

 

 

 

There were no incidents of corruption during this reporting period.

 

Material Topic: Anti-Competitive Behaviour

 

103-2
The management approach and its components

 

Our values
Sustainable supply
Equality and diversity

 

 

 

206-1
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

 

N/a

 

 

 

No legal actions have been taken regarding anti-competitive, anti-trust or monopoly behaviour.

 

Topic-specific Standards: Environmental

 

Material Topic: Materials

 

103-2
The management approach and its components

 

 

Principle 8
Principle 9

 

SDG 6,12 and 13

 

 

301-1
Materials used by weight or volume

 

 

 

 

We do not currently publish data on all materials across our business by weight or volume used, or the proportion of renewable and non-renewable materials. However, significant data on our raw materials is disclosed in the indicated pages. Cotton makes up 57% of the materials we buy and use at C&A, and man-made fibres account for more than 40%.

 

301-2
Recycled input materials used

 

 

 

 

 

301-3
Reclaimed products and their packaging materials

 

 

 

 

 

Material Topic: Energy

 

103-2
The management approach and its components

 

Clean environment
Climate change
How we report

 

Principle 7
Principle 8
Principle 9

 

SDG 6,12 and 13

 

 

302-1
Energy consumption within the organisation

 

Climate change

 

 

 

 

302-2
Energy consumption outside of the organisation

 

Climate change

 

 

 

 

302-3
Energy intensity

 

Climate change

 

 

 

 

302-4
Reduction of energy consumption

 

Climate change

 

 

 

 

302-5
Reduction in energy requirements of products and services

 

More sustainable cotton
Climate change

 

 

 

 

Material Topic: Emissions

 

103-2
The management approach and its components

 

Clean environment
Climate change

 

Principle 7
Principle 8
Principle 9

 

SDG 6,12 and 13

 

 

305-1
Direct (Scope 1) GHG emissions

 

Climate change

 

 

 

 

305-2
Energy indirect (Scope 2) GHG emissions

 

Climate change

 

 

 

 

305-3
Other indirect (Scope 3) GHG emissions

 

Climate change

 

 

 

 

305-4
GHG emissions intensity

 

Climate change

 

 

 

 

305-5
Reduction of GHG emissions

 

Climate change

 

 

 

 

Material Topic: Effluents and Waste

 

103-2
The management approach and its components

 

Clean environment
Chemicals
Waste
Circular fashion

 

Principle 7
Principle 8
Principle 9

 

SDG 6,12 and 13

 

 

306-1
Water discharge by quality and destination

 

Chemicals

 

 

 

 

306-2
Waste by type and disposal method

 

Waste

 

 

 

 

306-3
Significant spills

 

 

 

 

There were no significant spills during this reporting period.

 

Material Topic: Compliance

 

103-2
The management approach and its components

 

Clean environment

 

 

 

 

307-1
Non-compliance with environmental laws and regulations

 

 

 

 

In this reporting period, Brazil had one case brought through dispute resolution mechanisms (an investigation on noise pollution, after which we are adapting our air conditioning equipment in line with legal limits); one significant fine (€9,451.20 for late payment of waste disposal fees, paid to public authorities); and one non-monetary sanction (for failure to present an environmental license). No cases were brought in any other markets.

 

Material Topic: Supplier Environmental Assessment

 

103-2
The management approach and its components

 

Sustainable supply
Clean environment
Chemicals

 

 

 

 

308-1
New suppliers that were screened using environmental criteria

 

Sustainable Supply

 

 

 

 

308-2
Negative environmental impacts in the supply chain and actions taken

 

Chemicals
Climate change
Water

 

 

 

 

Topic-specific Standards: Social

 

Material Topic: Employment

 

103-2
The management approach and its components

Engaging employees
Listening to employees
Equality and diversity

 

Principal 6

 

SDG 5, 8

 

 

401-1
New employee hires and employee turnover

 

 

 

 

In this reporting period, C&A hired 20,076 new employees.
- Gender profile: 69% female and 31% male.
- Age profile: 84% under 30 years old; 15% between 30 and 50 years old; 1% over 50 years old.

In the same period, employee turnover was 20,716.
- Gender profile: 71% female and 29% male.
- Age profile: 79% under 30 years old; 17% between 30 and 50 years old; 4% over 50 years old.

 

401-2
Benefits provided to full-time employees that are not provided to temporary or part-time employees

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

401-3
Parental leave

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

Material Topic: Labour/Management Relations

 

103-2
The management approach and its components

 

Engaging employees
Safe and fair labour

 

Principle 6

 

SDG 8

 

 

402-1
Minimum notice periods regarding operational changes

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

Material Topic: Training and Education

 

103-2
The management approach and its components

 

Learning and development

 

 

SDG 8

 

 

404-1
Average hours of training per year per employee

 

 

 

 

Total average hours of training in this reporting period was 3.1 hours per employee.
Gender profile: 2.7 hours per female employee and 4.8 hours per male employee.

 

404-2
Programs for upgrading employee skills and transition assistance programs

 

Learning and development

 

 

 

 

404-3
Percentage of employees receiving regular performance and career development reviews

 

 

 

 

In this reporting period, 46.8% of employees received regular performance reviews.
Gender profile: 44.4% of female employees and 56.4% of male employees received regular performance reviews.

 

Material Topic: Diversity and Equal Opportunity

 

103-2
The management approach and its components

 

Our values
Equality and diversity
Global frameworks

 

Principle 6

 

SDG 5

 

 

 

405-1
Diversity of governance bodies and employees

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

405-2
Ratio of basic salary and remuneration of women to men

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

Material Topic: Non-discrimination

 

103-2
The management approach and its components

 

Our values
Sustainable supply
Equality and diversity

 

Principle 6

 

SDG 5

 

 

406-1
Incidents of discrimination and corrective actions taken

 

Safe and fair labour Protecting the most vulnerable

 

 

 

 

Material Topic: Freedom of Association and Collective Bargaining

 

103-2
The management approach and its components

 

Sustainable supply
Safe and fair labour

Sustainable supply
Safe and fair labour
Supplier and worker engagement

 

Principle 3

 

SDG 8

 

 

407-1
Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

 

 

 

 

 

Material Topic: Child Labour

 

103-2
The management approach and its components

 

Sustainable supply
Protecting the most vulnerable

 

Principle 5

 

SDG 8

 

 

408-1
Operations and suppliers at significant risk for incidents of child labour

 

Protecting the most vulnerable

 

 

 

 

Material Topic: Forced or Compulsory Labour

 

103-2
The management approach and its components

 

Sustainable supply
Protecting the most vulnerable

 

Principle 4

 

SDG 8

 

 

409-1
Operations and suppliers at significant risk for incidents of forced or compulsory labour

 

Protecting the most vulnerable
Supplier and worker engagement

 

 

 

 

Material Topic: Human Rights Assessment

 

103-2
The management approach and its components

 

Sustainable supply

 

Principle 1
Principle 2

 

SDG 5, 8

 

 

412-1
Operations that have been subject to human rights reviews or impact assessments

 

Sustainable supply

 

Principle 1
Principle 2

 

SDG 8

 

 

412-2
Employee training on human rights policies or procedures

 

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

412-3
Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

 

Sustainable supply

 

 

 

 

Material Topic: Local Communities

 

103-2
The management approach and its components

 

Sustainable lives
Strengthening communities
Giving back and volunteering
Disaster relief

 

 

 

 

413-1
Operations with local community engagement, impact assessments, and development programs

 

Strengthening communities
Giving back and volunteering
Disaster relief

 

 

 

 

413-2
Operations with significant actual and potential negative impacts on local communities

 

More sustainable cotton
Polyester
Chemicals
Climate change
Water

 

 

 

 

Material Topic:Supplier Social Assessment

 

103-2
The management approach and its components

 

Sustainable supply
Safe and fair labour
Supplier and worker engagement
Protecting the most vulnerable

 

Principle 1
Principle 2
Principle 3
Principle 4
Principle 5
Principle 6

 

SDG 5, 8

 

 

414-1
New suppliers that were screened using social criteria

 

Sustainable supply

 

 

 

 

414-2
Negative social impacts in the supply chain and actions taken

 

Sustainable supply
Safe and fair labour
Supplier and worker engagement
Protecting the most vulnerable

 

 

 

 

Material Topic: Public Policy

 

103-2
The management approach and its components

 

Our values
Stakeholder engagement

 

 

 

 

415-1
Political contributions

 

 

Principle 10

 

 

 

No financial or in-kind political contributions were made directly or indirectly.

 

Material Topic: Customer Health & Safety

 

103-2
The management approach and its components

 

Product quality and safety

 

 

SDG 12

 

 

416-1
Assessment of the health and safety impacts of product and service categories

 

Product quality and safety

 

 

 

Approximately 95% of our products are assessed for health and safety impacts globally (100% in Europe).

 

416-2
Incidents of non-compliance concerning the health and safety impacts of products and services

 

Product quality and safety

 

 

 

C&A had no product recalls across our retail markets in 2017. However, in Brazil, there were 7 cases of non-compliance which led to fines or penalties. Other 83 cases of non-compliance with our internal code were identified in internal audits.

Material Topic: Marketing and Labelling

 

103-2
The management approach and its components

 

Product quality and safety
Certified organic cotton
Responsible down
A circular fashion first

 

 

 

 

417-1
Requirements for product and service information and labelling

 

Product quality and safety
Certified organic cotton
Responsible down
A circular fashion first

 

 

 

We do not currently report this data at a global level, but we are working to standardise how we collect this information and hope to report it in the future.

 

417-2
Incidents of non-compliance concerning product and service information and labelling

 

 

 

 

There were no incidents of non-compliance during this reporting period.

 

417-3
Incidents of non-compliance concerning marketing communications

 

 

 

 

There were five incidents of non-compliance in the reporting period (three in Europe and two in Brazil), all of which resulted in a fine or penalty.

 

Material Topic: Customer Privacy

 

103-2
The management approach and its components

 

Enabling customers

 

 

 

 

418-1
Substantiated complaints concerning breaches of customer privacy and losses of customer data

 

 

 

 

No incidents were reported during this reporting period.

 

Material Topic: Socioeconomic Compliance

 

103-2
The management approach and its components

 

Sustainable supply
Clean environment
Safe and fair labour
Product quality and safety

 

 

 

 

419-1
Non-compliance with laws and regulations in the social and economic area

 

 

 

 

There were no incidents of non-compliance during this reporting period.

 

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