Learning and development is an essential part of engaging and empowering our employees if sustainability is to be something we do together, every day. We take a localised approach to our employee engagement on sustainability, focusing on the topics, issues, and educational content that matter most in each region.
Our in-store colleagues are the ambassadors of our sustainability approach to our customers, making them a particularly important audience for training and engagement on this topic. Every customer-facing campaign at C&A is supported by internal communications and engagement, allowing in-store colleagues to bring our messages to life for customers.
Supporting employee development
We aim to support our employees’ personal and career development while they are with C&A. Across our markets, we make e-learning available to employees on core topics, and provide management development programmes that deliver additional training to managers with outstanding performance and potential. In 2019, some of our employee training programmes included:
C&A Brazil also has several continuing programmes dedicated to people development, such as:
Aligning sustainability with learning and performance management
For sustainability to truly become something we do every day, it needs to be embedded within training and objectives for those employees we trust with the delivery of our goals, such as our Sustainable Supply Chain (SSC) team and the Fabric team that works with organic and Better Cotton. In Brazil, for instance, we provide annual training to the SSC team on audit protocol, document review, and checklist use.
Delivering on employee engagement plans
In 2020, we will continue reﬁning our global employee engagement approach for sustainability in alignment with the retail markets' sustainability engagement plans. These plans leverage our Inspiring World initiative to:
Execution of these plans began with the launch of our global #WearTheChange platform in 2018, and has continued throughout 2020 to include the shift from employee ideas to employee action in the Inspiring World campaign.